Communication - A unique training and reference resource

Close attention to communication skills brings objective evidence of a host of benefits. Used flexibly and sensitively they will enhance the performance of technical medicine and perform an invaluable role in humanising it. They are not a panacea for effective consulting and cannot replace the imperatives of sound ethical practice, well-grounded professional values and core attitudinal qualities.


The Consultation Skills CD-ROM follows the ‘Patient Centred Interviewing Trend’
  • Less physician dominance
  • Greater willingness to listen to and understand the patient’s perspective
  • More recognition of the patient’s specific agenda
  • Greater recognition of psychosocial issues
  • An appreciation of the importance of context and culture
  • Recognition of the importance of underlying emotional issues
  • More sharing of decision making
  • More negotiation of difficult and contentious areas (finding common ground)
  • Honesty about limitations and boundaries of modern medicine

Consultation Skills CD-ROM - Sample Screens


Throughout the CD-ROM, video clips are used in conjunction with the script to demonstrate consultation techniques.


Consultation Skills CD-ROM - Foreward

Foreword by Professor David Haslam FRCGP - MPEG (15MB)

Click here for the revalidation statement from Dame Janet Smith of the Shipman Inquiry


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List of CD-ROM Features
 
 Basic Skills
Opening
Listening
Questioning
Explanations
Closing
 
 New Problems
Diagnostic Phase
Encouraging Initial Narrative
Reason For Attendance
Clarifying Health Understanding
Exploring Psychosocial Context

Management Phase
Structuring
Acknowledgement
Acknowledging Emotion
Negotiation
Rapport

 
 Specific Problems
Alcohol
Anger
Bereavement
Breaking Bad News
Chronic Disease
Multi-item Patient
STD
Telephone
Unexplained Symptoms
 
 Assessment
Introduction
Reflective Log
Video
Ask The Patient
Resources